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FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at support@bunchgenie.com

 

Q. HOW SECURE IS MY PERSONAL INFORMATION?

A. Bunch Genie uses industry standard privacy protection; we don't sell, lease or otherwise distribute any personal customer information. What's more, all sensitive personal information is kept securely offline in privately run secure datacenter.



Q. Where do you ship from?

A. We ship from our partnered factories located in China and USA.
    So, please expect your items to be shipped separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

 

Q. ORDERED 2+ ITEMS, BUT ONLY RECEIVED ONE... WHERE'S MY ORDER?

A. We have a large assortment of products and when you order multiple items at a time, they may be shipped separately so they get to you faster. Typically there is no cause for concern if you don't receive all of your items at once... Rest assured that they are on the way :)



Q. How long will it take for my items to arrive?

A. It will usually take for

USA:                      18 - 25   business days

Canada:                 20 - 35   business days
UK:                         20 - 35   business days 
Australia:               20 -  35   business days 
New Zealand         20 - 35   business days 
Western Europe:   20 - 40   business days 
Rest of world:        20 - 40   business days

We source products from all over the world to bring you epic offers and the lowest prices. This means sometimes you have to wait a little longer to get your order but it's always worth it!  The above shipping time depends on your country, most product arrive earlier than the estimated shipping times. But factors such as bad weather condition, delayed logistics and customs clearings may have an impact on the delivery time. This situation is out of our control. Please be patience to wait.

 

Q. How long will it take to receive a tracking number?

A. It will take usually between 3-5 business days. Up to 7 days during peak days.

 

Q. Where can I place an order from?

A. You can place the order from any country, we ship Worldwide.

 

Q. Is shipping FREE?

A. Yes, shipping is FREE Worldwide. 

  

Q. Which currency will I be charged in?

A. We processes all orders in USD. While the content of the cart is displayed in several currencies, you will checkout using USD at the most current exchange rate.

 

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours. 

 

Q. Who can I contact if I have a problem with my order?

A. All inquiries can be forwarded to support@bunchgenie.com


Q. How can I pay?

A. We accept all Major Credit Cards: Visa, Mastercard, Discover, Amex 

 

Q. Is Checkout on this site safe and secure?

A. You can be absolutely sure that all purchases at support@bunchgenie.com are 100% safe and secure. 

 

Q. Will I (the customer) have to pay customs?

A. Your orders may incur Customs Fees/Duty Taxes, this depends on your Country policies merchandise may subject to state and local taxes.  This is a shopper’s responsibility as each country has different Custom Duties and Laws of Taxation.  Usually we indicate minimum value or lower price in the package upon shipping to avoid high charges in behalf of the customers.